Refund policy

Return & Refund Policy

At Nanhi Dunya, we want you to shop with confidence. If there is an issue with your order, we’re here to help.

7-Day Return Policy

You may request a return or replacement within 7 days of receiving your order.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, we will provide a replacement or refund at no additional cost.

To be eligible for a return or refund, you must:

* Contact us within 7 days of delivery.
* Provide your order number.
* Provide a clear, uninterrupted unboxing video recorded from the moment the sealed parcel is opened until the product is fully visible.

Important:
Claims for damaged, defective, missing, or incorrect items cannot be accepted without a complete unboxing video. This policy helps protect both our customers and our business from fraudulent or unverifiable claims.

Return Conditions

Returned items must:

* Be unused and in their original condition.
* Include all original packaging, accessories, and tags (if applicable).

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund or replacement. Approved refunds will be processed within 5–7 business days.